Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Thane police investigating source who sold the script to Sagar Thakker for nearly Rs 25 lakh. Sagar ...
HUNDREDS of Hampshire staff at Lloyds TSB call centres will no longer read from scripts when talking to customers, the bank has announced. It decided to bin the scripts after research showed nine out ...
TwistedSifter on MSN
Call center employee gets great feedback for sounding natural, but then a new supervisor tells her to stick to the script
In this story, one teenage girl did a great job sounding natural at her call center job, but then a new supervisor told all of the employees to “stick to the script.” She decided to give it a try. I ...
OTTAWA—Callers on behalf of the federal Conservative Party were instructed in the days before last year’s election to read scripts telling voters that Elections Canada had changed their voting ...
HEWLETT-Packard has been fined $3 million for giving call-centre staff scripts that dudded customers of their consumer rights. In the second-largest penalty of its type, the Federal Court found HP ...
A Silicon Valley start-up has developed technology that can change the accents of call centre workers in real time. The company, Sanas, has told the BBC that its technology could overcome accent-based ...
TalkTalk has warned its customers to be on the alert for scammers TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were ...
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