Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. Perhaps Sam Altman is right. Perhaps agentic AI ...

Most top managers recognize the value of managing knowledge. In a 1998 survey of North American senior executives, 77 percent rated "improving the development, sharing and use of knowledge throughout ...

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations needs to innovate, provide services globally, and ...

Enter the Digital Knowledge Manager. Not too long ago, you could grow your career quite nicely by focusing on a core discipline of digital marketing — search engine optimization, paid per click ...

The following four case studies look in depth at the challenges faced by knowledge management officers (KMOs) across various headquarters. In each case, the KMOs exercised exceptional staff officer ...

A look at how experts see knowledge management evolving up in 2025, from the potential opportunities it faces in the age of gen AI, to the problems the technology could cause for KM teams, and more.

Messages can be received by another person or group in a completely different manner than the originator intended. Not getting the right knowledge to the right people at the right time hinders ...

The truth is that new managers hardly receive formal training before taking on their roles. Instead of hitting the ground runni ...

The pivot to remote work, more efficient processes, and new digital tools put previously unheralded knowledge management lawyers at the forefront of law firms' success during the COVID-19 pandemic.