Unified communications as a service (UCaaS) is a cloud-based communications platform that incorporates multiple communication capabilities on a single platform hosted by a cloud provider. The “as a ...

Unified Communications as a Service (UCaaS) is the term for an integrated set of communications technologies encompassing traditional office telephony — call routing, call hold, and transfer — along ...

Channel partners agree that cloud contact center is one of the hottest areas in IT right now. What isn’t clear is whether a best of breed approach, or a single vendor for all CCaaS and UCaaS needs is ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor ...

“It’s not too late! … [Partners] have to step on the pedal” and now is the time for even more focus on the UCaaS opportunity in 2021, RingCentral’s channel chief Zane Long tells CRN. Sharpen UCaaS ...

In today’s increasingly mobile workforce, employees and customers require a multitude of communication channels to stay connected — including calling, chat, video conferencing, and file sharing. UCaaS ...

Today, many enterprise CIO’s are of in the midst of a digital transformation journey, migrating more of their business applications and infrastructure to the cloud, including real-time voice calling, ...

The analyst data and client experience describing the virtues of voice/data convergence is well documented – greater efficiency, productivity, work flow integration and worker connectedness. According ...

My Country Mobile (MCM), a leader in wholesale voice, AI-native cloud communications, announced a strategic pivot to partnerships with Mobile Network Operators (MNOs), telcos, Voice providers. The ...

DUBLIN--(BUSINESS WIRE)--The "Unified Communications as a Service Market by Component (Telephony, Unified Messaging, Conferencing, and Collaboration Platforms and Applications), Organization Size ...