The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

I've found that the organizations gaining the most from agentic AI follow two rules: design modularly and start with ...

UiPath announced the expansion of its UAE footprint with the launch of Automation Cloud integrated with Microsoft Azure ...

The MTA has billed the new fare system as a boon for riders. But not everyone is having a great time with tap-to-pay.

AI only creates lasting value when it is woven into the flow of work. Retail and CPG companies must redesign processes so AI ...

Not every company will or should climb the AI maturity ladder at the same speed. Enterprises with scale must move deliberately, testing and tightening before rolling out company-wide. Leaner teams win ...

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

Nonprofits will embed AI features in customer resource management systems, unify platforms and turn to identity monitoring ...

The technology world is evolving from simple chatbots to 'autonomous agents' capable of carrying out complex tasks on their ...