The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

I've found that the organizations gaining the most from agentic AI follow two rules: design modularly and start with ...

UiPath announced the expansion of its UAE footprint with the launch of Automation Cloud integrated with Microsoft Azure ...

Franchise AiQ’s Coordination Strategies for Franchise Networks Evergreen, United States – December 22, 2025 / Franchise AiQ™ ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

The most successful embedded fintech products combine great products with a team of people who know how to guide customers ...

The MTA has billed the new fare system as a boon for riders. But not everyone is having a great time with tap-to-pay.