Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

The MTA has billed the new fare system as a boon for riders. But not everyone is having a great time with tap-to-pay.

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

CALGARY, AB – December 22, 2025 – PRESSADVANTAGE – Future Green Irrigation, a Calgary-based irrigation contractor specializing in irrigation installation, repair, seasonal startup, winterization, and ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.