Delivery estimate accuracy (DEA) refers to the ability of an ecommerce business to correctly predict when a customer’s order ...

The Minister of State has been conducting monthly performance reviews, supplementing the quarterly review cycle introduced by ...

Explore the essential incident management tools tailored for CIOs in 2025, focusing on AI automation, downtime reduction, and improved operational efficiency. Uncover their features, pricing, and ...

Explore the top 7 Web Application Firewall (WAF) tools that CIOs should consider in 2025 to protect their organizations from online threats and ensure compliance with emerging regulations.

Abstract: In this paper, we present the design, development, and testing of AI chatbots to support the help desk service provided by the Recruitment and Admissions Unit at Politecnico di Torino, a ...

Companies relying on service providers for critical tasks should ensure that suppliers deliver to acceptable standards through the use of service level agreements (SLA). The wording and phrasing of ...