IEEE

Implementation of Service Desk Solutions on the Example of a Company for the Production and Distribution of Electricity Energy Using the Principles of the ITIL Framework

Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...
Scientific Research Publishing

B. C. Potgieter, J. H. Botha and C. Lew, “Evidence that Use of the ITIL Framework is Effective,” Proceeding of the 18th Annual Conference of the National Advisory Committee ...

ABSTRACT: Traditionally, a Service Level Agreement (SLA) is used as an appendix in IT Service Management agreements to set expectations and delineate the service delivery description as well as the ...
techobserver

Axelos launches ITIL 4 Foundation Service Management Framework

With the release of the new ITIL 4 Foundation courses, Axelos has officially launched ITIL 4. This is the latest update of the widely used service management framework. ITIL 4 has been designed to ...
ti inside

New version of the ITIL framework will be released in 2019

The new ITIL framework is coming to the market to help companies face the Fourth Industrial Revolution, known as Industry 4.0, characterized by digital transformation and the inevitable interaction ...
Network World

itSMF conference must-go for ITIL, best-practice framework adopters

While normally I don’t put my stamp of approval on topics I cover, this week I have to tell readers if you are considering, in the midst of, or maturing your IT service management processes, you ...
Network World

10 ways to make ITIL work for you

Want to know how companies such as DHL, General Motors and Nationwide Insurance achieve operational excellence, maintain high levels of IT efficiency and keep their systems compliant with myriad ...